Party Policies

Deposit:

A non-refundable security deposit of $150.00 is required when booking your party.
Your requested date and time will be held securely upon receipt of your non-refundable security deposit.
The $150 security deposit will be applied to the total party balance. The balance amount due must be paid in full at the end of the scheduled party time.

Overtime:

If the party goes over the scheduled party time by more than 15 minutes, the party host will be charged $50.00 per half-hour or $100.00 per hour. This amount shall not be prorated.
The party host and all guests must completely vacate the premises within the 15 minute grace period from the end of the contracted party time to avoid automatically incurring the fees listed above.

Rescheduling:

Parties may be rescheduled up to 48 hours in advance for any reason.
In the event of illness or emergency, you may reschedule on the day of the party, provided you notify Little Rainbows Play Place BEFORE the scheduled start time.
If we are not contacted before the scheduled party, rescheduling is not permitted after the party has passed, and the non-refundable security deposit is forfeited. You will not be eligible for in-store credit as described below.

Cancellation:

Cancellation at any time results in the forfeiture of the non-refundable security deposit. However, you may choose to apply the deposit as in-store credit. This credit cannot be applied toward memberships.

Nothing may be hung on the walls or ceiling without the express, written permission of Little Rainbows Play Place. Any party host or party guest who adheres tape to the walls will be assessed a fine in the amount of $250 for damages, regardless of whether damage is immediately visible. Party hosts are free to tape decorations on the glass of any of the interior windows.

The following items are not permitted at any time: glitter, silly string, piñatas, confetti, streamer/confetti poppers, and sparklers.

Snacks, beverages, or upgrades provided by Little Rainbows Play Place for the private party must be pre-arranged at least seven (7) business days prior to the private party. Any changes made after this deadline must be pre-approved, but shall not be guaranteed and will incur a $25 convenience fee.

Substitutions: Little Rainbows Play Place may, at its sole discretion, make reasonable substitutions.

A non-refundable deposit for any upgrades contracted outside of Little Rainbows Play Place may be taken at the time of booking. Cancellations of upgrades less than one (1) week in advance may incur additional cancellation fees.

Pricing may be adjusted for market price variations that are beyond the reasonable control of Little Rainbows Play Place.

Little Rainbows Play Place will actively enforce all normal safety rules and policies during parties.

The toddler area is designed for guests 24 months and younger. If any older child (including a toddler’s sibling) enters this area, Little Rainbows Play Place reserves the right to ask the older child to leave the area immediately. If the behavior is repeated, the child and caregiver may be asked to leave the premises entirely.

The main play area is intended for children aged 10 and under. Adults and children older than 10 years old are more than welcome to play WITH the play-area-aged children during the event, HOWEVER, all participants are required to adhere to any and all posted rules pertaining to play area equipment and toys.

Food and cake/dessert may be served at any time during the event and must remain in the designated party area. Food and drink is NOT permitted in the play area at any time.

Socks: Little Rainbows Play Place is a “No Shoes, Socks Required” play space. Socks ARE required in the play space at all times. Both adults and children are required to wear socks as part of the health code. This is necessary for the health and safety of all participants. The party host is responsible for enforcing that all party guests have socks with them when they enter Little Rainbows Play Place. If a guest does not have socks, Little Rainbows Play Place can sell them a pair or run a tab for socks that will be charged to the party host at the completion of the party.
- Exceptions: Exceptions for participants with special needs may be made at the sole discretion of Little Rainbows management and staff. Disposable shoe covers are available for guests who are unable to participate without shoes. High-heeled shoes/stilettos are prohibited in the play area at all times.

In the occurrence of an excessive mess - as determined by the Little Rainbows Play Place management or staff - created or done by the party host or any of its party guests (children and adults included) resulting in extra cleaning of the party space, Little Rainbows Play Place premises, or other Little Rainbows Play Place property will result in party host being charged an additional $250.00 non-refundable cleaning fee.

Any additional damage to the Little Rainbows Play Place premises, the party space, or other Little Rainbows Play Place contents or property created or done by the party host or any of its party guests (children and adults included) will be charged to the party host for either replacement or repair.

Little Rainbows Play Place cleans and sanitizes its toys, property, party space, premises, and other property (including bathrooms) on a consistent basis. Party host and all party guests must ensure that they dispose of all waste materials such as diapers, paper towels, and trash in the correct receptacles provided by Little Rainbows Play Place.

Gratuity is not required, but is appreciated and left up to the discretion of the party host. Recommended gratuity for excellent service is 20%.

For additional questions, see our FAQs page or contact us via email or text.